Delivery Schedule
We aim to display through our website all items in our current range. Occasionally an item will be out of stock. You will always be given the option to cancel your order if you would rather not wait.
Typically, we aim to despatch goods within 3 - 5 working days (excluding weekends & bank holidays)
All delivery dates quoted for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery.
Delivery Options
UK Deliveries
Our current delivery charges are for Mainland UK only.
For delivery to the Channel Islands please contact us.
The system will automatically give you a personal calculation of your postage and packaging costs.
For orders with a total of over £ 125, the delivery charge will be deducted while checking out for Mainland UK(excluding the Channel Islands)
If you have any queries please email us.
Express Delivery
Please contact us for a quote to despatch your order by Express Delivery if you should require it.
Returns & Refund Policy
We hope you will be completely happy with your products and therefore we run a no quibble refund policy.
If you do need to return an item, please do so within 7 days, ensuring the item is in perfect condition in its original packaging.
We will be happy to refund the original price of the item or send you an exchange.
You are responsible for any returned goods until they reach our head office and we recommend using recorded delivery & insuring the goods for the full amount.
Returns and exchanges will be processed as soon as possible after arrival.
We regret that postage, packaging and returns postage are direct costs and cannot be refunded.
A full refund will be given in the event of goods being faulty.
Overseas Orders
Please contact us if you interested in getting your order shipped overseas and we will consider it on a case-by-case basis.
How to Order
Via our Website – www.homeneeds.co.uk
Order online 24 hours a day, 7 days a week via our website.
Customer Services
If you have any queries please do not hesitate to email us.
We will aim to get back to you within 24 hours.
Alternatively you can reach us on +44 (0) 20 8446 6086
Payment Methods
The prices quoted are valid for the duration of the current season and include VAT at the current rate.
We accept online payment via Pay Pal in a secure environment.
We currently accept Visa, MasterCard, Delta, Switch and Amex (via Pay Pal).
All of your payment information and details are handled securely by Paypal, and no sensitive information is held by us.
Your personal details will never be shared with a third party.
We will use your personal details only to inform you of our offers and relevant information relating to our business
Proprietary Rights
All trade marks, copyright, database rights and other intellectual property rights in the materials on this web site (including the organisation and layout of the website) are owned either by Us or by Our licensors. Without our prior written permission, you may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any material on this web site whether in whole or part. However the contents of this website may be downloaded or printed and copies made for your personal non-commercial use.
Colour reproduction is as close as the portrayal of online image allows.
Changes to the Website
At any time without notice, we may make improvements or changes to the information, services, products and other materials on this web site or terminate this web site. We may also modify these Terms and Conditions at any time and such modifications shall be effective immediately upon posting of the modified Terms and Conditions on this web site. Accordingly, your continuous access or use of this web site is deemed to be your acceptance of the modified Terms and Conditions.
Postal address
The Home Needs Shop
3 Greenlawns
London N12 8PA
United Kingdom
